Refund policy

Return Policy
Effective November 10, 2026

We want you to love every piece you receive from House of Me. We know sometimes things don't work out, and we're here to help whenever we can.

This policy applies to both online orders and purchases made in our Norman storefront.

Refunds

We do not offer refunds to the original form of payment. Eligible returns receive store credit.

Store Credit

Eligible on non-final sale items when returned within 14 days of delivery or pickup. Mailed returns must be postmarked within 14 days.

Store credit will be issued via email to the address used at checkout. If you don't see it, please check your spam folder.

Store credit does not expire.

Returning a Gift

Received a gift from House of Me? Email us with the order number (or the name of the person who sent it) and we'll issue the store credit to you instead of the buyer. Gift returns follow the same 14-day window and requirements as all other returns.

Exchanges

At this time, we do not offer direct exchanges. If you need a different size or item, we recommend placing a new order to ensure availability, then returning your original item (if eligible) for store credit.

How to Start a Return

Email hello@shophouseofme.com with your order number. Your order number is required for all returns.

Return by mail:
House of Me
2302 N. Interstate Drive
Norman, OK 73072

Return in store: Online orders can be returned at our Norman storefront during store hours (Wednesday to Friday 10am to 6pm, Saturday 10am to 4pm). Please bring your order number.

Final Sale Items

The following items are FINAL SALE and are not eligible for return, exchange, or store credit:

• Sale and marked-down items, plus items purchased with a discount code of 20% or more
• Doorbusters, power hour, and other limited-time deals
• Holiday and seasonal items (Christmas, Halloween, fall, and other themed pieces)
• Pre-orders
• Dropship items (items shipped directly from our brand partners, noted on the product page)
• Jewelry
• Accessories
• Hair accessories
• Hats
• Bodysuits
• Intimates
• Beauty products
• Any item marked final sale

Final sale applies to all purchases, including gifts.

Discount codes under 20% (like our welcome offer) do not make an item final sale.

Final sale items are only eligible for replacement or store credit if they arrive damaged or we send the wrong item (see below).

Any ineligible items returned will be sent back to you and may incur additional shipping costs.

Damaged Items

If your item arrives damaged, email hello@shophouseofme.com within 72 hours of delivery with your order number and photos of the damage. Once approved, we'll provide a prepaid return label. When we receive the item, we'll send a replacement. If a replacement isn't available, we'll issue store credit.

Wrong Item Received

If we sent the wrong item, email hello@shophouseofme.com within 72 hours of delivery and we'll cover return shipping. The item must be unworn and unwashed, with tags attached. Items that have been worn, washed, or had tags removed are not eligible. Once we receive the item, we'll send the correct one or issue store credit if it's unavailable.

Return Requirements

All returned items must be:

• Unworn
• Unwashed
• Tags attached. If tags are removed, the item is no longer eligible for return.
• Free of makeup, deodorant, perfume, smoke, pet hair, or damage

All returns are inspected when received. Items that do not meet these requirements will be denied, and we'll email you the reason. Denied items will be shipped back to you, and you are responsible for the return shipping cost.

Return Shipping

• Customers are responsible for return shipping costs, except for damaged or incorrect items
• Original shipping fees are non-refundable
• We recommend using a trackable shipping method. We are not responsible for lost returns.

Local Pickup Orders

Pickup orders must be picked up within 14 days of your ready-for-pickup notification. After that, we'll email you a shipping invoice. If the order is not picked up or the shipping invoice is not paid within 7 days, the order will be canceled and issued as store credit.

Processing Time

Please allow 5 to 10 business days for returns to be processed once received. You'll receive an email with your store credit once your return is complete.

Important Notes

• We reserve the right to refuse any return that does not meet our policy requirements
• This policy replaces all previous versions

Questions? We're always here to help at hello@shophouseofme.com.